Privacy Policy
Last updated: March 02, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. The Privacy Policy must be read in conjunction with the Terms and Conditions of Use below.

This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions
Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application refers to PSIRA, the software program provided by the Company.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Private Security Industry Regulatory Authority, 420 Witch-Hazel Avenue, Eco Glades 20 Office Park, Centurion, 0157.
Country refers to: South Africa
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

The Protection of Personal Information Act (POPIA)
This notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (POPIA).

Types of Data Collected

Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personal information includes but is not limited to any information that lets PSiRA identify you, such as:

1. Email address,
2. First name and last name,
3. Username,
4. Phone number,
5. Address, State, Province, ZIP/Postal code, City,
6. Photograph or image,
7. biometric information and/or
8. passport/identity numbers
9. Usage Data,

Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your device, Your device operating system, the type of device Internet browser You use, unique device identifiers, Your Location and other diagnostic data as part of our cookies settings.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Use of Cookies
Cookies are small files that may be placed on your device when you visit our services. For more information about cookies.

What are cookies used for?

Internet cookies are commonplace and do not harm your device - they just store or gather internet information. They help enhance your online experience, like remembering login details so you don't have to re-enter them when revisiting a website.

What cookies do we use?
Cookies that are essential to make our website function and to enable you to use all its features;
• We use cookies to temporarily store input information in our tools and forms to improve your experience on our website;
• We use cookies to count visitors to our website and where they most like to go on the website. This helps us improve the overall functionality of the website;
• We use 3rd party cookies for remarketing and conversion tracking purposes.

Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

• Google
• Facebook
• Instagram
• Twitter
• LinkedIn

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Information Collected while Using the Application
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
Information regarding your location
Images and other information from your Device’s camera and photo library
We collect and process your personal information for the reasons of the PSiR Act 56 of 2001 and to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data
The Company may use Personal Data for the following purposes:

To provide You with services as per the PSiR Act 56 of 2001 which includes creating a record of you on our system to verify your identity, assess your application for applicable services.
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. The information we manage include the status of Your registration, and your personal data as regulated by the PSiR Act 56 of 2001.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
With other Government Entities: We may share Your information with other Government Entities in which case we will require those entities to honor this Privacy Policy.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose within the PSiR Act 56 of 2001 with Your consent.

Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage “Data” for Internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such Information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: This email address is being protected from spambots. You need JavaScript enabled to view it.
By visiting this page on our website: https://www.psira.co.za
By phone number: +27123375500

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Terms and Conditions of Use Mobile App and e-psira (website)
These Terms and Conditions shall apply to you if you use our PSiRA app. They must be read together with the Privacy Policy which is accessible under more on the menu:

In this agreement the words below shall mean:

• A client is someone who has an active profile with us. This includes any members of your family, agents or employees who are covered under this account.
• A non-client is someone who does not have an active profile with us but who is 13 years or older and qualifies to use our services.
• The words "us", "we" or "our" refer to Private Security Industry Regulatory Authority (PSiRA).
• The words "you" or "your" refer to a client or a non-client.
• This agreement is a binding agreement between you (client or non-client) and us. This agreement sets out the Terms and Conditions (T&C) governing your use of the services provided for through the PSiRA app, so it is vital that you read it carefully.

If you are uncertain and do not agree with the Terms and Conditions, Privacy Policy, Disclaimer or other annexures that should be read in conjunction with these Terms and Conditions, then you should not accept them.

Please note that we will only be able to provide you with the services in the event that you have accepted the Terms and Conditions of this agreement by clicking on either "REGISTER", “SUBMIT”, “LOGIN”, or/and "CONFIRM" button when registering or searching with us and by making use of the services offered by the app.

By clicking on “SEARCH”, you further hereby consent that we may verify the status of your registration with us and display the appropriate information on this platform and as per the “Private Security Industry Regulations (PSIR) Act 56 of 2001”.

You also consent that we may send you promotional material or details about our products and services which we think may be of interest to you.

The use of this app and associated services shall not be available to any persons under the age of 13.

This agreement shall start when you:

download the software that enables you to access the services on our PSiRA app and when you register and accept the Terms and Conditions applicable; or use the services available on our PSRA app.

PSiRA app download
When you download the PSiRA app, you will be bound to these Terms and Conditions as soon as you make use of any of the services offered. Should you decide that you do not want to be bound by these Terms and Conditions before making use of the services, please uninstall the PSiRA app.

We grant you the right to install and use the PSiRA app on multiple devices that you control for the sole purpose of accessing the available services.

You are responsible for ensuring that your mobile device is capable of downloading the PSiRA app. No fee is payable for the downloading of the PSiRA app.

You are however responsible for paying all charges and costs of the network service provider that you incur when using the service channels, i.e. data charges.

It is also your responsibility to ensure that the app runs the updated version by regularly checking for software updates as these may contain certain important updates for the functioning of the app.

The right to use the PSiRA app is revocable, should we deem it necessary and appropriate.

Use of services of the PSiRA app
Once the PSiRA app is downloaded, you will have access to use the services as provided for through the PSiRA app.

The following services are available in respect of the PSiRA app:

Summary of your PSiRA services
• Login: Login to view and interact with your profile.
• Profile Claiming: Claiming your existing profile to access our services.
• Registering: Registering to be a Security Officer or Security Provider.
• Verifying of Security Officers and\or Businesses and or Training Providers – Verifying the status of the Security Service Providers as outlined in our PSiR Act 56 of 2001.
• Wage Simulators – Using the services to determine the monthly wages as per clause 5 (1) and (2) of the Sectoral Determination.
• Inspectors (Images) – The collected images displayed under the Inspectorate are for the use of verifying our Inspectors when doing site inspections. As per our PSIR Act 56 of 2001, it states that an Inspector must at the request of any interested person produce the certificate when performing a function in terms of the Act.
• All the services above are available to clients while others such as “Verification of Security Officers or Businesses or Training Providers”, “Wages”, “Messages”, “Our Services” and “services under more” are available to both clients and Non-clients.

Where any of the application services request the verifying of personal contact details and the update is not successful, you will not be prevented from accessing and using the services provided.

Have the PSiRA app loaded on your device and be registered to use the app;
Activate your location services settings (GPS) on your device. If you fail to activate your location services setting (GPS) you may not be able to use this service.

When requesting this service, we will be able to gather your location from the cell phone triangulation service or location services when activated, and you therefore consent to us using your location services or cell phone triangulation location in order to locate you, and you consent to us providing our contracted third parties with your location in order for them to assist you.
Privacy
We respect your privacy and therefore any information obtained through the use of our services on the app is subject to the Terms and Conditions set out in our Privacy Policy. Our Privacy Policy explains how, why and when we collect, use, share and store your personal information.

Intellectual property
You are not permitted to use any of our logos, trademarks, slogans or any other device or form of intellectual property belonging to us in general and in particular relating to the services through this PSiRA app.

You may not copy, reproduce, display, reverse engineer or use any intellectual property in any manner whatsoever without our prior written consent.

Unauthorized or unlawful use of our intellectual property will result in us taking legal action you.

Amendment of agreement
We have the right to amend or add new Terms and Conditions for the use of the service channels or value add services at any time. Whenever we materially change this agreement, we will electronically update this agreement, the Privacy Policy and the other annexures that are applicable. We will notify you of the updated version. If you do not agree with the amendments and fail to notify us of your intention to end the agreement within the 7(seven) day period, it shall be assumed that you accept the amended or new Terms and Conditions.

You agree to review the Terms and Conditions of this agreement, Privacy Policy and all other annexures whenever you access the referral channels for any such amendments. Save as expressly provided to the contrary in this agreement, the amended version of the agreement shall supersede and replace all previous versions thereof.

Termination of agreement
We can terminate this agreement at any time or end your right to use the services provided through the PSiRA app upon providing you with reasonable notice. This will not affect instructions given to us whilst using the services available through the PSIRA app before the agreement has ended.

We reserve the right to terminate your right to use the services provided through the PSiRA app should any one or more of the following events occur:

Severability
Every clause of this agreement is severable from the others including the clause headings. The clause headings have been inserted for convenience and will therefore not be taken into consideration in its interpretation. If one or more of the clauses are invalid it will not mean the entire agreement is invalid and as such the rest of the clauses contained in the agreement will still be valid and apply.

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